FAQ

1. Orders and Shipping

How long does it take to process my order?

Order processing usually takes 1-3 business days, depending on the workload.

How can I check the status of my order?

When the order is shipped, you will receive a tracking number or link to check the current status of your order. Alternatively, you can contact our customer support at office@lacybu.com. Our staff is always striving to help as quickly as possible.

What should I do if my package is lost or arrives damaged?

In this case, please contact us with your order number at office@lacybu.com. We will check the status of the order and, if necessary, initiate a refund.

2. Payments

What payment methods does your shop accept?

We accept all major online payment methods.

Is my payment secure? Do you use secure payment processing?

The payment connection is provided by the payment providers and meets the highest security standards.

Can I receive an invoice or receipt for my order?

This will be automatically sent to your email after ordering. Please note that in exceptional cases, this may take a few minutes.

3. Returns and Exchanges

We offer a 14-day money-back guarantee. You can return the product within 14 days of receipt without giving reasons and request a refund.

4. Privacy Policy

For more information, please refer to our privacy policy available at https://lacybu.com/pages/datenschutz.

5. Customer Service

How can I reach customer service? What should I do if I have problems with my order?

In both cases, please contact us at office@lacybu.com.

6. Discounts and Special Offers

Are there any ongoing discount promotions?

We continuously offer bulk discounts with the motto "Buy more, pay less." These are indicated on the product page and are automatically applied in the shopping cart.

Are there special offers for regular customers?

As a regular customer, you will regularly receive information about discounts and promotions via email.